Support


Knowledge Base Search
Item Details
Why doesn't anything happen when I click the statement link?
Description:
This article describes why this issue may be happening.
Was this content helpful? Click here to provide feedback.

If you're experiencing issues with the e-Statement link (e.g. nothing happens when you click the link, the window flashes but nothing loads.) then the most likely cause is a popup blocking software* is enabled and blocking the e-Statement window from opening.

The exact steps on how to disable or allow a site in your browsers popup blocker vary for each browser. However, the following steps need to take place to allow the e-Statement window to load:

  1. Disable all popup blocking software* that's installed.
  2. Add the following URLs (pcaccess.silverstatecu.com and statement2web.net) to the Allowed Sites list for all popup blocking software* that's installed.

* Popup Blocking Software consists of the browser's built-in popup blocker as well as any third-party toolbars that may be installed.

NOTE: When troubleshooting this issue please ensure that you're using a supported browser and that you have followed the troubleshooting steps for the supported browser that can be found on the main page of this Support Site.


How would you rate the quality of this content?

 12345 
PoorOutstanding

Average rating:
1.7 out of 5.

12345

41 people have rated this article.
 
Copyright © 2018 Silver State Schools Credit Union. All rights reserved.