Support


Knowledge Base Search
Item Details
How to: Unlock your account and reset the password
Description:
This article explains how you can unlock your account and reset your password.
Was this content helpful? Click here to provide feedback.

Our online banking system will allow you to unlock your account and reset your password so you do not have to call us or visit a branch location. However, if you do not remember the answers to your security questions, then you will still need to call us or visit a branch location to have them reset. This is for your account security.

To unlock your account and reset your password, please follow the steps below:

  • Browse to www.silverstatecu.com.
  • Click on the "Forgot Password?" link (directly below the User ID field).
  • Enter your account specific information in the password reset form, and click Submit.
  • Type in your new desired password based on the password requirements on the screen and confirm the password, then click Set Password.
  • After successfully unlocking your account and resetting the password, you will be able to login again.

Should you ever need to register a new username and password for your account then you can do that online as well. Remember, if you need your security profile reset for any reason, you will need to call or visit a branch location. This is for your account security.


How would you rate the quality of this content?

 12345 
PoorOutstanding

Average rating:
1.4 out of 5.

12345

250 people have rated this article.
 
Copyright © 2018 Silver State Schools Credit Union. All rights reserved.